Question 1

How do I access the graphical desktop via VNC?

Accepted Answer

The VNC desktop feature lets you control your remote Mac directly on screen. First, get the VNC details from your order — server IP, port, and login password.On Mac: Open Finder, click Go in the menu bar → Connect to Server, enter vnc://server-ip:port, then enter your password to access the desktop.On Windows: Download and install a VNC client such as RealVNC Viewer or TightVNC, create a new connection with the server address and port, then enter your password when prompted.We recommend saving y

Question 2

How do I connect to the server via SSH terminal?

Accepted Answer

SSH is the most efficient way for developers to manage remote hosts, ideal for running automation scripts and batch operations. Find your order in the console and note the host IP, SSH port, username, and password.Open a terminal and run: ssh -p SSH_PORT username@host-ip. On first connection, you'll be asked to trust the server fingerprint — type yes, then enter your password to log in.The platform supports both password and key-based authentication. We recommend setting up SSH key login for bet

Question 3

Do you provide dedicated physical machines or virtualized instances?

Accepted Answer

We rent genuine dedicated Mac mini physical hardware — no virtualization or resource sharing involved. Each customer has exclusive access to all hardware resources and full OS-level control. CPU, memory, and storage are all dedicated to you and are never affected by other users' workloads. This physical isolation architecture provides the strongest guarantee for data security and business stability.

Question 4

Is network bandwidth and IP address exclusively assigned?

Accepted Answer

Every server comes with a dedicated static public IP and exclusive bandwidth, ensuring network performance remains stable and predictable. All hosts include 1Gbps dedicated bandwidth — your network is completely unaffected by other users. A fixed IP makes it easy to configure firewall rules and set up DNS records. All traffic runs through high-quality international backbone routes, ensuring stable access from anywhere in the world.

Question 5

How do I check my service expiry and renewal history?

Accepted Answer

The Service Management section in the user console provides full order lifecycle management:Status monitoring: Clear status labels — deploying, running, suspended, expired — each with a detailed descriptionTime management: View activation date, expiry date, and remaining days at a glanceBilling cycles: Choose from daily, weekly, monthly, or quarterly. Weekly, monthly, and quarterly subscriptions auto-renew by default and will be charged before expiry; daily subscriptions are one-time payments an

Question 6

Where can I view my host hardware and network configuration?

Accepted Answer

Log in to the console and go to My Instances to see the full configuration for each device:Hardware specs: Processor model and core count, RAM capacity, disk type and size, GPU modelNetwork info: Dedicated public IP, bandwidth, VNC and SSH ports, data center locationSubscription details: Service start date, expiry date, auto-renewal statusExpand an order to view more details including account credentials and operation history. We recommend checking your resource usage regularly and adjusting you

Question 7

How do I set up a Thunderbolt 5 multi-machine cluster?

Accepted Answer

This is an enterprise-grade solution designed for high-performance computing needs. Multiple Mac mini units are physically connected via Thunderbolt 5 high-speed interfaces to build a distributed compute cluster with exceptional processing power.Typical use cases:• Large-scale rendering for video post-production• Distributed AI model training• Real-time stream processing of large datasets• Large-scale continuous integration for iOS/macOS apps• Multi-user collaborative projects requiring ultra-fa

Question 8

Which data center regions are currently available?

Accepted Answer

We currently operate five high-standard data centers across Asia-Pacific and North America, covering key commercial markets. Available nodes include Singapore, Japan, South Korea, Hong Kong, and US West. The Singapore, Japan, South Korea, and Hong Kong nodes are optimized for Asia-Pacific users, while the US West node serves North American customers. All data centers meet Tier 3 standards with 99.9% service availability. We recommend running a ping test to each node before ordering to find the l

Question 9

What support options are available when I run into issues?

Accepted Answer

We have built a comprehensive multi-channel support system to ensure every issue is addressed promptly:1. Online Ticket (preferred): Log in to the user console and submit a ticket in Help Center. Our team responds within 2 hours on business days, and within 24 hours at other times.2. Email support: Send to support@meshmini.com for complex technical issues requiring detailed explanation. Typical reply time is 4–8 hours.3. Urgent escalation: For critical issues impacting your business (e.g., unabl

User Guide
& Common Questions / Get Started Now

Multi-Channel Technical Support

Online Ticket

Email Support

Ready?
Start Your Cloud Mac Journey Now

User Guide & Common Questions / Get Started Now

Multi-Channel Technical Support

Online Ticket

Email Support

Ready?Start Your Cloud Mac Journey Now

User Guide
& Common Questions / Get Started Now

Ready?
Start Your Cloud Mac Journey Now